Unity Computing Services provides ongoing support, security, patching and system management designed to prevent problems before they cause costly downtime.
Move beyond costly break-fix IT support
Break-fix support means waiting until something stops working before calling for help. By then, staff may already be unable to work, customers may be affected and the repair can cost considerably more than early intervention.
Managed IT support takes a proactive approach. We maintain covered devices, apply important security updates, monitor system health and give your team a reliable point of contact whenever assistance is needed.
Break-fix support
- Support begins after a failure
- Unexpected repair bills
- Updates may be missed or delayed
- Longer downtime while the fault is diagnosed
- Limited knowledge of your environment
- IT planning is often postponed
Managed IT support
- Proactive monitoring and maintenance
- More predictable monthly IT costs
- Managed security patches and updates
- Faster diagnosis using remote tools and alerts
- Documented systems and support history
- Regular technology and risk planning
What our managed IT service can include
Help desk and remote support
A clear point of contact for computer, Microsoft 365, printer, application and connectivity issues. Many problems can be resolved remotely, reducing delays and unnecessary onsite visits.
Proactive device monitoring
Using Resolve remote management tools, we can monitor covered devices, maintain an inventory, receive selected health alerts and securely perform approved maintenance.
Security patching and updates
We manage approved Windows security updates and selected third-party application updates, follow up failed installations and coordinate restarts or maintenance windows.
Endpoint and email security
We can deploy and manage suitable Sophos, Fortinet or Microsoft security solutions, including threat protection, alerts, Microsoft Defender and multifactor authentication according to the selected licences.
Microsoft 365 management
Support for Microsoft 365 administration, user accounts, licences and selected Microsoft Entra ID, Intune and Defender services.
Managed Firewall & Network Security
Management of supported firewalls, VPN access, configuration backups, firmware planning and selected network monitoring.
Technology advice and planning
Regular reviews help identify ageing equipment, security risks, licence requirements and improvement opportunities before they become urgent.
Onsite support when needed
When an issue cannot be resolved remotely, onsite assistance can be arranged according to your selected support plan.
Benefits for your business
- Reduced downtime through proactive monitoring and maintenance
- Improved security through managed patching and practical recommendations
- Predictable costs with an agreed monthly service
- Faster support using remote tools and documented systems
- Better productivity with fewer technology disruptions
- One trusted IT partner who understands your environment
- Forward planning for upgrades, licences and future requirements
- Flexible coverage tailored to your users, devices and locations
The real cost of IT downtime
The cost of an IT failure is not limited to the technician’s invoice. It can include lost staff time, interrupted customer service, missed opportunities, recovery work and increased security risk.
Moving to managed IT support helps replace uncertainty with proactive care, clearer costs and a long-term technology plan.
Talk to Unity Computing Services
Let us review your current IT environment and recommend a practical managed support plan for your business.
Managed security services reduce risk but cannot guarantee that every security incident, outage or data-loss event will be prevented. Features depend on the products, licences and service plan selected.